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Faulty items will be replaced, refunded or credited. All vibes have a one year warranty. If item is faulty we will provide you with a return envelope. Please return to 7 Wildlife Road, Jubilee Pocket, Airlie Beach QLD. Please describe the issue, add a return address and contact details.  A replacement or a refund will be organised depending of which you prefer. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 7 Wildlife Road, Jubilee Pocket, Airlie Beach QLD

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Contact Email:

Contact Address: 7 Wildlife Road, Jubilee Pocket, Airlie Beach QLD