Shipping and Returns

All orders over $150.00 have free international express tracked and domestic  tracked shipping through Australia Post.

Some smaller items can be sent free standard economy post both domestic and international.

Domestic Tracked Shipping is $8.50 and will generally be delivered within 3-5 working days. If you order over the weekend or after 3.00pm on Friday, you will not receive your package until Wednesday- Friday of the following week. You have the option to upgrade to overnight express for $10

Express Tracked International Shipping is $15 AUS  Please allow 10-20 working days. ( Please note, there have been some delays due to Covid19)

RETURNS

Faulty items will be replaced, refunded or credited. All vibes have a one year warranty. Please return to 15/67 Doubleview Drive, Elanora, Gold Coast 4221 with charger, description of issue, return address and contact details. A replacement will be organised.

What will my parcel look like?

Your order will be delivered in plain packaging via Australia Post, signed from 15/67 Doubleview Drive, Elanora, QLD Australia. The package does not feature the Lalibido brand or images, rest assured it will be discreet...

... and always gift wrapped.

If you're not home

If there is no-one to accept delivery, Australia Post should take your parcel back to the nearest Post Office. Australia Post will normally leave a card allowing you to collect your delivery from your local Post Office, at your convenience. Your package will look like any other everyday Australia Post package, it will carry no indication of us being an adult store, and you will not need to mention us in order to pick-up your package.

If your parcel does not arrive

Whilst we do the best we can to ensure safe and secure delivery of parcels, once a parcel is accepted by Australia Post delivery of the item is out of our control. Should your parcel not be delivered to the address you entered for shipping, and it is not at your local post office for collection, please get in touch with us for a tracking/parcel number. This number can be used when you lodge a query with Australia Post.

If your parcel is returned to us

If you haven't collected your parcel or have provided us with an incorrect or incomplete address and the parcel is returned to us, we can send it back to you at your expense. Alternatively, the package can be collected from the store.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ladylibido.com.au. . 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item. 

Thankyou for visiting Lalibido

We produce sensual products to help you explore your passion and pleasure.  

Contact Email: hello@ladylibido.com.au 

Contact Phone: 0061410372497

Contact Address: 15/67 Doubleview Drive, Elanora, QLD 4221 Australia